the UOB call centre nightmare!
UOB has the WORST call centre service that i’ve ever seen!!! ridiculous!!
havin called them at so many different times of e day/wk, i’ve concluded that there’s only one kind of service that u get over e phone with UOB call centre. u’ll hear e same recorded msg “we’re experiencing high call volume and may take longer than usual to answer ur call” and u’ll have to wait like a dum ass for at least 30 min for ur call to be answered.
at any time of e day, be it 12am, 6am, 9am, 12pm, 5pm, 9pm….. u hear them sayin that they’re experiencing high call volume. if this is ALWAYS the case, it only proves that their resources are inadequate to meet customers’ demands and bloody hell how can they waste our time like this?
every call requires an average of half an hr to be answered! yeah im not exaggeratin!! me n mum always hadda leave e speaker phone on so that we dun have to hold e receiver to our ear for a bloody 30min!!
these ppl at UOB must be crazy. how can they not noe this prob? i asked e operator today if there’s a way i can leave feedback. she said she’ll relay my msg to the mgt. yeah.. i’ll be waiting man.
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